YOU’VE GOT QUESTIONS.
WE’VE GOT ANSWERS.
Whether you’re a first-time attendee or a seasoned festival-goer, our How-To-Fest is here to help you navigate everything the festival has to offer. From purchasing tickets to understanding how to use a pass, we’ve got all the information you need for a seamless festival experience!
GENERAL F.A.Q
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This year's screenings will take place at Malco Studio on the Square and Crosstown Theater from November 14 to 17, followed by encore screenings at Malco Paradiso on November 18 and 19.
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Yes. In-person screening tickets available to purchase online and at screening venues.
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Accounts make it easy to add tickets and access tickets anytime from your phone.
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If you don’t want to create an account, you can always buy a ticket at the festival venue if tickets have not sold out.
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No. You can purchase tickets to films at our box office setup at the festival venues.
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No, we are a cashless event.
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Thursday Nov. 14 // Open @ 4PM // Closes @ 8:30PM
📍Crosstown TheaterFriday Nov. 15 // Open @ 3PM // Closes @ 9:00PM
📍Malco Studio on the SquareSaturday Nov. 16 // Open @ 10AM // Closes @ 10:30PM
📍Malco Studio on the SquareSunday Nov. 17 // Open @ 10AM // Closes @ 8PM
📍Malco Studio on the SquareOur Box Office/Special Projects Manager Matt Ziebarth is standing by to answer any questions in regards to in-person and virtual passes/tickets.
Please contact Matt for assistance: matt@indiememphis.com
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With so many films to choose from, it can feel overwhelming to pick the right ones for you. No worries! Check out our Films By Category guide HERE, where you can explore the lineup based on age recommendations, your favorite genres, and more!
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Yes, each venue features ground-level entry or ramps for easy access to all.
PASSHOLDER F.A.Q
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Your physical pass can be picked up at the Main Box Office location/times listed above.
We will also offer early pass pickup on November 7 - 8 from 11 AM to 6 PM in the Indie Memphis office on the fourth floor of Playhouse on the Square (2158 Union Ave.), accessible by the elevator closest to the parking lot.
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Wear it. A pass provides you access to perks and that special feeling that comes with being a supporter of the festival.
If you have a VIP pass, you get priority seating 20 minutes before the show, as well as complimentary drinks at our Festival Spotlight Restaurant, Swamp Bar.
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Visit the Main Festival Box Office during the festival.
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Passholders must also reserve a ticket for any film they want in advance. Log on to your Indie Memphis passholder account and select the films you want to see. It will show $0 to select 1 film ticket per pass in your account.
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You’ll be given the option in the “Order Tickets” button.
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Yes, you can up to 1 hour before the showtime. Log in to your account, select the tickets icon in the top right corner, and select the settings wheel to the right of your ticket for the “cancel” option. Then select your new ticket from the schedule or film guide.
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In lieu of a hospitality area this year, Indie Memphis is excited to offer VIP Passholders complimentary drinks at our Spotlight Restaurant, Swamp Bar (located to the right of Second Line), beginning November 15 - 17 from 6PM until close.
(Drinks selected from a preset menu for VIP Passholders. First come, first served while supplies last. Located at 2144 Monroe Ave., Memphis, TN 38104)
Virtual Screenings F.A.Q
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Some virtual screenings will have limited tickets available per guidelines with distributors, and some films may be blocked based on geographic location.
*Some films with distribution will not be available virtually.
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Yes! Click HERE for easy how-to instructions.
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Great question! Follow the steps in this voting guide HERE.
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Yes! Passholders can purchase additional single Virtual Feature Film tickets for $5.
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You sure can!
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Yes -- all virtual tickets must be purchased online.